Personne de Confiance (PCE) Services
for employers
EVERY TEAM IS UNIQUE
which is why we tailor our support to your needs. From assessing workplace wellbeing to providing confidential employee consultations and annual organisational insights, our services are designed to strengthen psychological safety, support employee wellbeing, and help employers meet their duty of care.
PCE Services for Employers
As an external PCE partner, we offer a range of practical services that help organisations strengthen workplace wellbeing, provide independent support for employees and gain valuable insights to support continuous improvement.
Workplace Wellbeing Review
Tailored Awareness Workshops
Confidential Employee Support Line
Confidential Employee Consultations
Annual Insights Reporting
Workplace Wellbeing Review
We begin by reviewing your workplace culture, existing wellbeing initiatives and employee experience to identify strengths, opportunities, and areas for improvement.
Tailored Awareness Workshops
We design and deliver engaging workshops for employees and managers to build awareness of psychosocial risks and explain our role—what we do, when to contact us, and how the process works in practice.
Confidential Employee Support Line
Employees usually make their first contact through our confidential support line in order to arrange a one-to-one consultation if appropriate.
Confidential Employee Consultations
We provide 1:1 confidential consultations for employees facing workplace challenges, acting as a neutral sounding board for them to consider and discuss their options.
Annual Insights Reporting
We deliver an annual anonymised report with key insights and trends to help you better understand the effectiveness of your company’s prevention measures.
Not every organisation needs every service.
We tailor our support to your organisation’s needs.
What a Personne de Confiance is, and What it is Not
As your independent Personne de Confiance (PCE) partner, we work alongside your existing wellbeing resources, adding a unique value-added resource that helps employees access the right support at the right time.
A PCE is…
✓ An independent, confidential first point of contact
✓ A trained, certified, impartial listener
✓ A sounding board who guides employees in exploring their options
✓ Someone who helps individuals understand possible options
✓ A resource that encourages concerns to be raised early
✓ A complement to existing HR, wellbeing and leadership structures
A PCE is not…
✗ A therapist or doctor. If appropriate, we may encourage someone to seek professional support.
✗ A lawyer or advocate. We don’t provide legal advice, represent either party or take sides.
✗ An investigator, judge or witness. We don’t establish the facts, determine what happened or decide who is at fault.
✗ A disciplinary authority or decision-maker. We don’t make decisions, impose consequences or tell people what to do. We help them make informed choices.
✗ Human Resources. We don’t replace HR or employee relations processes. We complement them.
✗ A mediator. Unless specifically engaged in that role, we don’t facilitate formal mediation between parties.
Internal or External PCE?
Internal PCE
External PCE
Offers greater independence and distance from internal relationships, which can make employees more comfortable speaking openly. May also bring broader experience from handling cases across different organisations, but will have less day-to-day knowledge of the company.
An Additional Resource in your Toolkit
Trustline Partners fills the space between informal workplace conversations and formal organisational processes. Employees gain a confidential, independent sounding board, while organisations benefit from earlier intervention, greater trust and better use of existing support structures
Could a PCE benefit your organisation?
We’d be happy to discuss your needs and prepare a tailored proposal for your organisation.