common questions about PCE services
faqs
What is a PCE?
A Personne de Confiance en Entreprise (PCE) is an independent, confidential resource available to employees experiencing workplace difficulties. A PCE provides a safe space to discuss concerns, explore options, and access support.
What are an employer’s responsibilities?
Swiss employers have a legal duty to protect employees’ physical and psychological health, dignity, and personal integrity (Art. 328 CO; Labour Act; OLT 3). A PCE can help organizations support employee well-being and foster a healthy workplace culture.
Will conversations remain confidential?
Yes. Confidentiality is fundamental to the role of a PCE. Conversations remain confidential and information is not shared with HR, managers, or anyone else unless the employee explicitly requests it. The only exceptions are rare situations where there is an imminent risk of serious harm or where disclosure is required by law.
To help organisations identify broader themes while protecting individual privacy, we provide only anonymised, aggregated insights and recommendations. No individual conversations or identifying details are ever included.
When should someone contact a PCE?
Employees can contact a PCE whenever they are experiencing stress, conflict, communication difficulties, harassment concerns, or other workplace challenges. Early conversations often help prevent issues from escalating.
How does the process work?
Your organisation engages TrustLine PCE Partners as an independent PCE service. Following awareness workshops for employees and managers, employees can contact us directly and confidentially whenever they need support.
How can an external PCE complement your organization’s existing employee well-being initiatives?
An external PCE complements your existing HR resources and wellbeing initiatives by providing employees with an independent, confidential point of contact outside the organisation’s reporting lines. It does not replace managers or HR—it gives employees another trusted avenue to raise concerns early, helping identify and address issues before they escalate.
Still have questions?
Every organisation is different and we’re always happy to discuss your specific needs.